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The Support Enforcement Division performs a number of services related to the collection and distribution of court-ordered funds for support, maintenance or alimony. The authority for the establishment of the agency lies under the Support Orders Enforcement Act, 2006.
When payments are not made on court orders or agreements registered with the Support Enforcement Program (SEP), collection action(s) will be taken. SEP has many collection tools available and may use one or more of these tools to achieve compliance on an order. The following is a list of these actions:
Note: The above are presented for information purposes only and may not be able to be used in all cases. If there are any discrepancies between the Act and the information above, the Act will prevail.
Integrated Voice Response System (IVR): (709) 729-3295 or 1 (800) 563-5330 (Canada wide)
The Integrated Voice Response System (IVR) is only available to those who receive support. Support recipients will need to enter their seven digit account number and their six-digit Personal Identification Number (PIN) to receive information. The IVR will provide the date and amount of the last payment issued and the balance of your account left outstanding. The PIN was issued upon registration with the Support Enforcement Office. A lost or misplaced PIN can be retrieved by contacting the Support Enforcement Office at the number listed below.
Hours of Operation
The IVR service is now available 24 hours a day seven days a week Canada wide. To further improve service, payment information will now be updated each weekday evening* for the next business day and in the event of a weekend, for the first business day of the following week. This enhancement will provide recipients with the knowledge of a payment prior to it being issued and avoid delays currently experienced each morning. As an example, the IVR will now report over weekends, payments that will be issued on Monday or in the case of a long weekend, the following Tuesday. Users will notice that the response will say "the last cheque was issued or will be issued on..." The addition of "will be issued" is to notify users of a pending payment date.
Note: The update time of the IVR each evening varies depending on the demand on the computer. We therefore suggest that you call for your information as late as possible in the evening, early in the morning, or in the case of a weekend, Saturday or Sunday.
Payment Options (10 KB)
The Child Support Recalculation Service helps parents maintain a fair standard of support for their children. This assistance is provided when child support is ordered by the court or included in filed written agreements that are registered with the service. The amount of child support is reviewed annually and usually updated if there is a change in the income of the person ordered to pay support. The Recalculation Service operates independently from the Support Enforcement Program as part of the services provided under the Family Justice Services Division. A brochure is included below.
Recalculation Information Brochure (100 KB)
Problem Review Process:
If you have identified a problem with how your case is being handled, you should follow the process as outlined below:
Director of Support
Re: Problem Review Process
P.O Box 2006
Corner Brook, NL
If a written communication is received an acknowledgement of receipt will follow. Within 30 days of receipt of your letter you will receive a response from the Director. Because of the high volume of mail received each day it is very important that the address be marked exactly as shown so that your letter is properly directed.
Contact Information for the Support Enforcement Division.
Telephone Listings (60 KB).
Please note that there are enforcement officers that work outside of the main office hours during the winter and leave at 4:00pm. They are however available in the afternoon commencing at 1:00pm. Please check with your assigned officer to obtain their work schedule.
Also, please note that due to the volume of calls received we cannot guarantee that you will be able to speak with someone immediately. Utilize the Enforcement Officers voice messaging system and your call will be returned within two business days.
The Interjurisdictional Support Orders Act (ISO) is used to obtain or vary an order for support or to request registration and enforcement of an order where one of the parties does not live in the same jurisdiction within Canada, the United States or any other reciprocating country.
SEP's only involvement under ISO is to receive and or transmit applications and orders for the applicant or claimant under the responsibility of the "Designated Authority". If you require assistance in filing out the application you should contact your local Family Justice Service Division branch for an appointment.To seek or vary an order under ISO the applicant or claimant must file an application with the designated authority for transmittal to the reciprocating jurisdiction (other province, territory or country). The address of the Designated Authority is as follows
Support Enforcement Division
Attention: ISO Designated Authority
Department of Justice
9th. floor, Sir Richard Squires Building
P.O. Box 2006
Corner Brook, NL A2H 6J8
Tel: (709) 637-2608
Fax: (709) 634-9518
ISO and the USA
To establish/vary an order in the United States, the following US forms are available or if you wish to use the ISO forms, attach the US Petition and Transmittal form to ensure the application is recognized. These forms are as follows and are in PDF format.
Newfoundland & Labrador Support Enforcement Program brochure
Provincial and Territorial Maintenance Enforcement Programs
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