Attention Support Recipients: Due to a potential strike action at Canada Post which may occur as early as July 2, 2016, the Support Enforcement Program (SEP) has taken steps to minimize the impact on the delivery of support payments to its clients.
SEP has stopped mailing cheques as of June 28, 2016. To ensure timely delivery of your support payment, please check the Integrated Voice Response (IVR) system at 709-729-3295 (toll free 1-800-563-5330), or log into the online web portal (https://sea-remote.justice.gov.nl.ca/ ). If a payment has been processed for you, you will need to immediately call the SEP office at 709-637-2608 (toll free 1-855-637-2608) to provide your banking information. SEP will then electronically deposit your support payment directly into your bank account. If there are circumstances beyond your control whereby you do not have access to a bank account, SEP will endeavor to seek an alternative method of payment.
Clients who currently receive support payments by Direct Deposit will be unaffected by this potential postal disruption.
We apologize for any inconvenience that this might cause.
For secure on-line access to your account with Support Enforcement, please log in:
If you are not signed up, or for more information, Read our brochure (795 KB).
The Support Enforcement Division performs a number of services related to the collection and distribution of court-ordered funds for support, maintenance or alimony. The authority for the establishment of the agency lies under the Support Orders Enforcement Act, 2006.
When payments are not made on court orders or agreements registered with the Support Enforcement Program (SEP), collection action(s) will be taken. SEP has many collection tools available and may use one or more of these tools to achieve compliance on an order. The following is a list of these actions:
Note: The above are presented for information purposes only and may not be able to be used in all cases. If there are any discrepancies between the Act and the information above, the Act will prevail.
Integrated Voice Response System (IVR): (709) 729-3295 or 1 (800) 563-5330 (Canada wide)
The Integrated Voice Response System (IVR) is only available to those who receive support. Support recipients will need to enter their seven digit account number and their six-digit Personal Identification Number (PIN) to receive information. The IVR will provide the date and amount of the last payment issued and the balance of your account left outstanding. The PIN was issued upon registration with the Support Enforcement Office. A lost or misplaced PIN can be retrieved by contacting the Support Enforcement Office at the number listed below.
Hours of Operation
The IVR service is now available 24 hours a day, seven days a week Canada-wide. To further improve service, payment information will now be updated each weekday evening* for the next business day and in the event of a weekend, for the first business day of the following week. This enhancement will provide recipients with the knowledge of a payment prior to it being issued and avoid delays currently experienced each morning. As an example, the IVR will now report over weekends, payments that will be issued on Monday or in the case of a long weekend, the following Tuesday. Users will notice that the response will say "the last cheque was issued or will be issued on..." The addition of "will be issued" is to notify users of a pending payment date.
Note: The update time of the IVR each evening varies depending on the demand on the computer. We therefore suggest that you call for your information as late as possible in the evening, early in the morning, or in the case of a weekend, Saturday or Sunday.
Payment Options (10 KB)
The Child Support Recalculation Service helps parents maintain a fair standard of support for their children. This assistance is provided when child support is ordered by the court or included in filed written agreements that are registered with the service. The amount of child support is reviewed annually and usually updated if there is a change in the income of the person ordered to pay support. The Recalculation Service operates as part of the services provided under the Support Enforcement Program. A brochure is included below.
Recalculation Information Brochure (100 KB)
Recalculation of Child Support
The Recalculation Office conducts an administrative recalculation of child support in cases where the court order or domestic agreement has been made with the Provincial, Supreme, or Unified Family Court and contains a “recalculation clause” providing for the annual automatic administrative recalculation of child support. This allows the parties to update child support annually based on their gross annual income without going back to court. This ensures the level of financial support paid to the child/ren is in line with the payor’s actual income and is up-to-date and accurate. There are no fees for this service.
The service does not recalculate special/extraordinary expenses, shared custody arrangements, or child support that is not based on the guideline amount.
Parties should notify the Recalculation Office of any changes to their mailing address and phone number in order to ensure receipt of up-to-date notifications and information.
What is the Recalculation process?
1. If the payor’s annual income information is received by the Recalculation Office, it will be reviewed by staff. If the change in child support is recalculated to be $5 or more (either increased or decreased), the parents are both notified of the recalculated amount through a "Notice of Recalculation".
2. Where the Recalculation Office determines that there will be no change in the child support amount, a letter will be sent to both parties notifying them of same.
3. If the payor’s annual income information is not provided to the Recalculation Office, the Office will recalculate based on a formula of adding 10% to the payor’s most recent annual income on file at the Recalculation Office.
4. Either parent may object to the recalculated amount by filing a "Notice of Objection" with the Court within 30 days after receipt of the "Notice of Recalculation".
5. If no "Notice of Objection" is filed with the Court, the Court will confirm the new child support amount stated in the "Notice of Recalculation" and the order will come into force 31 days after the Recalculation Office receives confirmation that the "Notice of Recalculation" was provided to all parties.
P.O. Box 2006
Corner Brook, NL A2H 6J8
Telephone: (709) 634-4172
Fax: (709) 634-4155
Employers are a very important part of the enforcement of child support orders. Employers garnish wages in accordance with the “Notice of Garnishment” provisions and forward money to the program for the benefit of Newfoundland and Labrador children. To assist employers with executing the requirements of a garnishment order, the following document is offered to assist.
Problem Review Process:
If you have identified a problem with how your case is being handled, you should follow the process as outlined below:
Director of Support
Re: Problem Review Process
P.O Box 2006
Corner Brook, NL
If a written communication is received an acknowledgement of receipt will follow. Within 30 days of receipt of your letter you will receive a response from the Director. Because of the high volume of mail received each day it is very important that the address be marked exactly as shown so that your letter is properly directed.
Contact Information for the Support Enforcement Division.
Telephone Listings (32 KB).
Please note that, due to the volume of calls received, we cannot guarantee that you will be able to speak to someone immediately. Utilize the Enforcement Officers voice messaging system and your call will be returned within two business days.
The Interjurisdictional Support Orders Act (ISO) is used to obtain or vary an order for support or to request registration and enforcement of an order where one of the parties does not live in the same jurisdiction within Canada, the United States or any other reciprocating country.
If you were divorced the ISO process for establishment or variation falls
under the Divorce Act which is a Federal Law. This means that you must apply
to the court here in
If you were never married, the process is different in that the applicant
does not have a court hearing in
If the respondent resides in
The link below will take you to the ISO FORMS SELECT WEB PAGE where you can access the forms that you will need to include with your ISO application.
ISO Application Forms and frequently asked questions
application has been completed and notarized it should be forwarded to the
“Designated Authority” for
Support Enforcement Division
Attention: ISO Designated Authority
Department of Justice and Public Safety
2nd floor, Sir Richard Squires Building
P.O. Box 2006
Corner Brook, NL A2H 6J8
Tel: (709) 637-2608
Fax: (709) 634-9518
To establish/vary an order in the United States, the following US forms are available or if you wish to use the ISO forms, attach the US Petition and Transmittal form to ensure the application is recognized. These forms are as follows and are in PDF format.
Newfoundland & Labrador Support Enforcement Program brochure
Provincial and Territorial Maintenance Enforcement Programs
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